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Customer support
Our support functions offers you both self-service and help of our support agents. Our Knowledge Base is available at any time, and offers you step-by-step instructions on how to use Sympa regardless of your role. If you are a system admin you are also guided on how to build your system yourself in order to best support your organisation. Our AI-Driven Chat Bot is available 24/7 to assist you promptly and efficiently in finding the correct answer.
If you need further guidance directly from our system experts, you can reach them by accessing the knowledge base. There, you can easily submit service requests to our support team, as well as track your previous and ongoing service requests. We are happy to help you!
Customer training
- Partnering up with 360Learning to provide our customers with everything they need to get the most out of our solution.
- Clear and engaging training paths for HR and Admin users
- Popular masterclasses that deep dive into new features and answer your questions.
In addition, you can book a custom training for your company from our Marketplace.
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