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24/7 online support for our customers

How we can help you?

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Customer support

Our support functions offers you both self-service and help of our support agents. Our Knowledge Base is available at any time, and offers you step-by-step instructions on how to use Sympa regardless of your role. If you are a system admin you are also guided on how to build your system yourself in order to best support your organisation. Our AI-Driven Chat Bot is available 24/7 to assist you promptly and efficiently in finding the correct answer.

If you need further guidance directly from our system experts, you can reach them by accessing the Support Portal. There, you can easily submit service requests to our support team, as well as track your previous and ongoing service requests. We are happy to help you!

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Trainings for customers

To get the most out of your solution, Sympa’s customer trainings will support you along the way. The reporting training is perfect for new HR people and managers, for instance. The System Administration training will provide key users with knowledge of how to maintain and develop Sympa by themselves.

In addition, you can book a custom training for your company from our Marketplace.