OUR CUSTOMER CARE
Our support portal offers you the right support whenever you need it. By using the available step-by-step instructions you can make changes to your system by yourself. You can easily submit service requests to our support team, as well as track your organisation’s previous and ongoing service requests, we are happy to help you!
Our customer support chat is the quickest way to get an answer to any question related to Sympa. Open on weekdays 9 – 15 (CEST).
To get the most out of your solution, Sympa academy offers different trainings to support you along the way. You can choose from basic training to get familiarised with your solution or admin training that will provide key users with knowledge of how to maintain and develop Sympa by themselves.
In addition to the trainings mentioned above, you can book a custom training for your company, or watch one of our on-demand training webinars. You can view all upcoming trainings and sign up for them here.
Our selection of customer onboarding plans will ensure you get the most out of your system from day one. Together we will make sure you get your solution up and running in five phases – Start up, Build up, Wrap up, Go live and Roll out – all customised to your needs.
Together with your own Sympa expert to guide you through the implementation process, you’ll have your Sympa solution up and running in no time. Smooth and efficient.