1. General

These Terms of Use for Sympa Pulse (the “Terms of Use”) set forth the terms and conditions governing your use of the Sympa Pulse mobile application (the “Application”).

The Application is owned and operated by Sympa Oy (“we”, “us”, “our”). The purpose of the Application is to collect anonymous survey data on the mood of personnel within your place of work (the “Organisation”) or the views of personnel about a specific topic within your Organisation.

By downloading or using the Application, you agree to be bound by and comply with these Terms of Use. If you do not agree to be bound by these Terms of Use, do not access or use the Application. By accepting these Terms of Use, you confirm that you are at least 18 years old and legally competent to enter into the terms and conditions set out in these Terms of Use. If you are under 18 years old, you need your guardian’s permission to use the Application.

We may update these Terms of Use from time to time without prior notice to you. However, we will use reasonable efforts to notify you of material changes to these Terms of Use. We recommend that you periodically review these Terms of Use for changes. Your continued use of the Application constitutes your acceptance of the modified Terms of Use.

2. User account

Please note that it is not possible to use the Application without signing up and that the Application only works with a Microsoft Office 365 corporate account. When you open the Application for the first time, we ask that you sign up with your Microsoft Office 365 email address and password. When you sign in, we authenticate your identity through a web browser on Microsoft’s web service and then connect you with the right Organisation. We do not store the password provided by you. You agree that the information you provide is accurate and correct, and furthermore, that you will update the information in case of changes.

You are responsible for keeping your user name and password secure and confidential. You may not share, display, disclose or permit your user name and password to be disclosed to any other party. You are solely responsible, and assume all liability towards us and other users, for any activity that occurs on your user account. If you suspect any unauthorized use of or security breach targeting your user account, you must contact us immediately.

3. Your license to the Application

We grant you a limited, non-transferable license to access and use the Application on your mobile device, provided that you agree:

  • to access and use the Application solely for your personal, non-commercial use and as permitted under these Terms of Use;
  • not to distribute, transfer, display, or otherwise make the Application publicly available;
  • not to modify, copy, reproduce, decompile, disassemble, reverse engineer, attempt to derive the source code of or create derivative works of the Application;
  • not to use the Application for any illegal or unlawful purposes;
  • not to upload or otherwise transmit files that contain viruses, worms, malicious code, spyware, corrupted files, or similar software or programs to the Application; and
  • to comply with all applicable laws and regulations in your use of the Application.

4. Privacy and information on the use of survey data

We respect the privacy of the users of the Application. The survey data you provide in the Application is anonymous for other users of the Application, including your Organisation. We create the statistical views based on all available data and the views are accessible by all users within the same Organisation. We use and store the survey data to fulfil the purpose of the Application.

For information on privacy and how we process your personal data, please review our Privacy Policy at https://www.sympa.com/pulse-privacy-policy/

5. Rights to the Application

All rights, title and interest (including copyright and other intellectual property rights) in and to the Application and its contents are the sole and exclusive property of us or our partners. We grant no other rights to you to the Application other than those expressly set out in these Terms of Use.

6. No warranty

The Service is provided to you on an “as is” and “as available” basis without any warranties, either express or implied.

We do not warrant that the Application is fit for its intended use, that the Application will be available, uninterrupted, secure or error-free, that any defects in the Application will be corrected, or that the Application does not infringe any third party rights. Furthermore, we do not warrant that the Application is free from viruses, spyware or other harmful code, or that any content made available on the Application is reliable, correct, complete or suitable for any purpose.

7. Limitation of liability

 We will not be liable to you for any direct or indirect damages, losses or expenses arising from or in connection with your access to or use of the Application, including for any problems, delays, errors or other technical issues in the Application.

8. Termination

We may in our sole discretion decide to stop offering and/or supporting the Application or any part of it at any time without prior notice to you.

Furthermore we may, immediately and without prior notice to you, temporarily or permanently terminate, close or suspend your use of the Application, if (i) you have breached these Terms of Use, (ii) we believe that your actions may cause damage or harm to the Application, us, our partners or other users of the Application, or (iii) we are required to do so pursuant to applicable laws, regulations or orders of court or other authorities having competent jurisdiction.

When your use of the Application is terminated for whatever reason, these Terms of Use no longer apply (except for any terms and conditions that by their nature survive the termination of your use of the Application) and, consequently, all rights granted to you pursuant to these Terms of Use will end. 

9. Changes

We may change or amend the Application in our discretion without prior notice and further liability to you. However, we will use reasonable efforts to notify you of any material changes to the Application before they become effective on the landing page of the Application or by other manner we consider suitable. Your continued use of the Application will constitute your acceptance of the amended Application.

10. Links to third party websites

The Application may contain links to third party websites that are not owned or controlled by us. These Terms of Use do not apply to such third party websites and we are not responsible for any content, terms, privacy policies, or practices of such third party websites.

11. Governing law and dispute resolution

The Application and these Terms of Use are governed by the laws of Finland. The parties aim to agree any disputes arising from or in connection with the Application or these Terms of Use amicably. In case the parties fail to settle the dispute, the dispute will be settled in the District Court of Helsinki, Finland.

If you are a consumer, you may also bring the dispute to the District Court with jurisdiction over the place of your domicile.  Furthermore, if you are a consumer, you may submit the claim or dispute to the Consumer Disputes Board (http://www.kuluttajariita.fi/en/index.html). Before submitting the claim or dispute to the Consumer Disputes Board you should contact the Consumer Advisory Services (https://www.kkv.fi/en/consumer-advice/).

12. Contact details

For any questions, concerns or issues you may have relating to the Application or its use, please contact us at:

Sympa Oy
Teknobulevardi 3–5
01530 Vantaa, Finland
+358 290 001 200

Contact person:
Tommi Surakka
ICT Manager
+358 50 4308360
[email protected]