The Finnish National Opera and Ballet

The Finnish National Opera and Ballet is Finland’s largest art institution. To make each season happen, it employs more than 550 permanent and over 800 visiting staff members. People with 36 different nationalities come together in creating the magic of opera and ballet and job titles are so varied, they range from soprano to shoemaker. All of these factors make the Finnish National Opera and Ballet an amazingly diverse work community and the implementation of Sympa HR has made it easier than ever to manage all of the resulting HR data.

Finland's largest art institution

550+

permanent employees

36

different nationalities

An HR solution that helps the work of all managers

Despite our varied backgrounds and over 100 different job titles, we all have one thing in common here at the Opera House – our love for opera and ballet. We chose Sympa because we wanted an HR solution that could be used independently by our very broad and diverse management, says Hanna Fontana, HR Manager for the FNOB. 

Sympa’s clear, easy-to-use and visually appealing solution was well received by management, both on the artist and the administrative sides of the company. Onboarding was organised for large groups, as well as on an individual level. To her delight, Fontana has noticed that most managers now have a fluent command of the solution. Sympa HR is regularly praised for its accessibility.

"We chose Sympa because we wanted an HR solution that could be used independently by our very broad and diverse management."

Hanna Fontana
HR Manager, The Finnish National Opera and Ballet

Sympa HR adapts to unique needs

Fontana remembers the onboarding process particularly clearly, as the opera had a long list of requirements. Both employee and visiting artist data needed to be transferred into the solution, and templates had to be customisable.   

”Customisation to fit our needs has been a treat. We’ve been able to make a lot of fixes and changes to the solution independently.” 

Support has been available whenever needed. Sympa’s experts have been closely involved in solving problems along the way, some of a surprising nature.

”Our questions may at times seem a bit bizarre. Some names of our foreign employees, for instance, have a lot of special characters, and we got help in registering these in the solution,” Fontana laughs.

Sympa HR

The solution makes it easier than ever to give our multifaceted work community the support that it needs.

All data in one place

Sympa has made everyday life easier to both Fontana and the management, since information has been moved from Excel and notepads towards one central location The system already provides reports of early support for employees, as well as reports on nationalities, employment contracts, requests for work equipment, and user rights. Little by little, holiday and absence data will also be transferred to Sympa.

Careers up to 20-40 years are commonplace at the Finnish National Opera and Ballet, where work doubles as a passion and a calling. Thanks to the data collected in Sympa, Fontana can provide effective support to employees from the recruitment stage to the end of an extensive career.

”The support processes made possible with Sympa are particularly important in an art institution like this. I do my job best by being invisible and sometimes reminding staff about the importance of rest and recovery, Fontana adds.

Fontana has even recommended the Sympa HR solution to her colleagues in other Nordic opera houses, as they face many similar challenges.

”What’s most important to me professionally is that people thrive in their work. We have been highly satisfied with Sympa. The solution makes it easier than ever to give our multifaceted work community the support that it needs.”

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