Sympa HR adapts to unique needs
Fontana remembers the onboarding process particularly clearly, as the opera had a long list of requirements. Both employee and visiting artist data needed to be transferred into the solution, and templates had to be customisable.
”Customisation to fit our needs has been a treat. We’ve been able to make a lot of fixes and changes to the solution independently.”
Support has been available whenever needed. Sympa’s experts have been closely involved in solving problems along the way, some of a surprising nature.
”Our questions may at times seem a bit bizarre. Some names of our foreign employees, for instance, have a lot of special characters, and we got help in registering these in the solution,” Fontana laughs.
All data in one place
Sympa has made everyday life easier to both Fontana and the management, since information has been moved from Excel and notepads towards one central location The system already provides reports of early support for employees, as well as reports on nationalities, employment contracts, requests for work equipment, and user rights. Little by little, holiday and absence data will also be transferred to Sympa.
Careers up to 20-40 years are commonplace at the Finnish National Opera and Ballet, where work doubles as a passion and a calling. Thanks to the data collected in Sympa, Fontana can provide effective support to employees from the recruitment stage to the end of an extensive career.
”The support processes made possible with Sympa are particularly important in an art institution like this. I do my job best by being invisible and sometimes reminding staff about the importance of rest and recovery, Fontana adds.
Fontana has even recommended the Sympa HR solution to her colleagues in other Nordic opera houses, as they face many similar challenges.
”What’s most important to me professionally is that people thrive in their work. We have been highly satisfied with Sympa. The solution makes it easier than ever to give our multifaceted work community the support that it needs.”