Falck's business is based on providing a variety of 24h phone services to, among others, insurance companies and vehicle import companies, as well as its operations as the leading provider of roadside assistance services. In addition, in the southern Kymenlaakso region, Falck provides both emergency medical services and patient transport services. In order to strengthen this business area, Falck bought the Finnish 9Lives group in July 2015. In Finland, Falck employs approximately 100 professionals, and 9Lives employs 300 health care professionals. In addition, the roadside service network includes 50 entrepreneurs and their employees. www.falck.fi

Falck Oy and Integrata are cooperating to make HR processes more straightforward. Through process design, we have found ways to make the practical execution of HR and payroll processes easier.

In order to support the processes, Integrata has deployed the Sympa HR system for Falck. The system helps in issues such as recruitment, managing employment relationship and salary data, ordering and managing tools, and personnel development.

In addition, the data entered into the Sympa HR system is utilized in other data systems, which reduces the need to enter the same data into different systems multiple times.


"With process re-engineering and the Sympa HR system, our personnel processes have become more straightforward, and the management now has a better overview of matters related to the personnel", says Falck's CFO Mikko Manninen.

Integrata is a HR information system and payroll expert company also specialised in consulting. Integrata’s expertise is based on understanding the customer’s processes and using process design to create efficient company-specific solutions. Integrata’s offices are located in Tampere, Helsinki and Pori, Finland. www.integrata.fi

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Further reading

First year with Sympa

Download your copy and learn about the results that can be achieved with an HR solution in one year.

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Coaching as an HR tool

Download the guide on how to use coaching as an efficient tool in modern HR development.

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