Technical System Specialist, Finland



To support our market-leading position in Finland, we are recruiting Technical System Specialist to join our team in Lahti. The ideal candidate would have a background in customer support and service, as well as a natural drive towards delivering excellent customer experiences.

Type: full-time, permanent
Location: Lahti, Finland
Starting date: As soon as possible, negotiable 

We’re looking for Technical System Specialist who will help us deliver a world-beating SaaS HR service. We pride ourselves on providing 5-star customer support for our outstanding HR solution, and we get to make scores of people happy every day. We’re all connected by a passion for what we do, and a desire to grow as professionals and as people.

Our customer support team is based in Lahti, next to the Lahti railway station. In total Sympa employs over 100 people, including colleagues in our offices in, Sweden, Denmark, Norway, the Netherlands as well as Vantaa, Finland.

This is a full-time position, suitable for either an outstanding recent graduate with a passion towards IT and customer service or a more experienced professional with a background in customer or solution support.

Why are we looking for you?

99% of customers rate Sympa as excellent. We’d like you to help us reach 100% to drive our Sympa HR solution customer support excellence.

You will be working at the heart of our close-knit integration team. Our days are varied and include everything from supporting our customers and partners to working with our technical team on system development. As a Technical System Specialist, you will be working in advising customers, providing instructions and having a specialist key role in administrating and creating technical solution integrations.

What do we value in our candidates:

  • General knowledge in IT and experience for example in IT-support
  • Interest in technologies and technical issues
  • An understanding in technical integrations
  • Some knowledge of HR is an added bonus
  • An understanding in ‘Active Directory’ and ‘Single Sign On’ is a good bonus
  • Solid skills in handling various projects, multitasking skills are required
  • Great people skills – you’ll be awesome with people of all backgrounds
  • You learn fast, are meticulous, have diligence and professionalism in a customer service environment
  • Courage, open-mindness and a willingness to take responsibility in technical system support tasks
  • Ability to work independently, be creative and also to handle routines
  • Skills to communicate with our customers and manage meetings fluently in Finnish and English
  • A desire to take on new challenges and grow in your role

What do we offer?

Sympa has set a course for rapid international growth while maintaining the agility of a small business, which shapes our work culture. We’re all connected by a passion for what we do, and a desire to develop in what we do. Decisions are made fast, with flat hierarchy, and every Sympatico is valued for themselves and for their skills.

  • We love being part of a community where we know that we’re supported, valued and encouraged to grow and achieve our full potential
  • You’ll get every opportunity to learn new things, put yourself against tricky problems and let your talent shine
  • You’ll get choices about the paths you’ll take, tools and technologies you want to use, and the responsibilities you’ll take on – and we’ll trust your judgement
  • We all appreciate a relaxed, yet committed work atmosphere
  • In addition to enjoying our work, we all value our spare time and enjoy a flexible schedule

Have we got your attention?


Great, now let us know who you are! Send your short CV and application letter by Januart 4th. We’d like you to outline your salary expectations and potential starting date in your cover letter.

Please note that the position will be filled as soon as we’ve found the right candidate. We are looking for a candidate matching our requirements, and we will fill the position as soon as we find one. Tell us more about yourself and send us your application right away, here:

Apply now

The person we are looking for will be strongly-motivated, curious and eager to learn. You will have great self-discipline and you’ll make things happen. Sympa, in turn, always does its very best to take good care of the whole Sympa family.

Want to find out more about the position or Sympa?

Juha Niemi

Juha Niemi

Team Leader, Integration team
+358 290 001 200
[email protected]

Riku Åkerblom

Riku Åkerblom

Services Director
+358 40 550 5685
[email protected]

About Sympa

Sympa is the fastest growing HR solution provider in the Nordics, currently employing more than 100 people in the Netherlands, Sweden, Denmark, Norway, Switzerland and Finland. Sympa HR is a comprehensive, fully integrated HR system that enables global human resource management and automates HR routines, combining recruitment, human resource management, and personnel development processes. Sympa HR has over 200,000 daily users in more than 600 organisations around the world.

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