System Specialist, Finland



Sympa makes the fastest growing HR solution in the Nordics, one used by over 200 000 users and loved by its customers. As we’re growing, we’re constantly looking for great new people. To support our market-leading position in Finland, we are recruiting two System Specialists to join our team in Lahti. The ideal candidate would have a background in customer support and service, as well as a natural drive towards delivering excellent customer experiences.

Sympa HR

The person we’re looking for is strongly motivated, curious and eager to learn.

You have great self-discipline and you make things happen.
Sympa, in turn, does its very best to take good care of the whole Sympa family.

Type: full-time, permanent
Location: Lahti, Finland
Beginning date: As soon as possible, negotiable 

We’re looking for two System Specialists who will help us deliver a world-beating HR service. We pride ourselves on providing 5-star customer support for our outstanding HR solution, and we get to make scores of people happy every day. We’re all connected by a passion for what we do, and a desire to grow as professionals and as people.

Our customer support team is based in Lahti, about one hour from Helsinki. In total Sympa employs over 100 people, including colleagues in our offices in, Sweden, Denmark, Norway, the Netherlands as well as Vantaa, Finland.

This is a full-time position, suitable for either an outstanding recent graduate with a passion towards IT and customer service or a more experienced professional with a background in customer or solution support.

Why are we looking for you?

99% of customers rate Sympa as excellent. We’d like you to help us reach 100% to drive our Sympa HR solution customer support excellence.

We’re expecting you to be able to promptly handle support related phone calls, chats and emails. Your daily work consists of delivering exceptional service to customers, troubleshooting issues, providing solutions and implementing change requests in the Sympa HR system. You will be having a key role in making our customers happy. 

Desired skills & expertise:

  • Great people skills – you are awesome with people of all backgrounds, even if they’re having a bad day
  • Excellent verbal communication skills and the ability to provide exemplary phone support
  • Meticulousness, diligence, calmness and professionalism in a fast-paced customer service environment
  • Courage, open-mindedness and a willingness to take responsibility in support tasks
  • Ability to work independently and to handle routines
  • Skills to help our customers fluently in Finnish and English, other languages are considered a benefit

What do we offer?

Sympa has set a course for rapid international growth while maintaining the agility of a small business, which shapes our work culture. We’re all connected by a passion for what we do, and a desire to develop in what we do. Decisions are made fast, with flat hierarchy, and every Sympatico is valued for themselves and for their skills.

  • We love being part of a community where we know that we’re supported, valued and encouraged to grow and achieve our full potential
  • You’ll get every opportunity to learn new things, put yourself against tricky problems and let your talent shine
  • You’ll get choices about the paths you’ll take, tools and technologies you want to use, and the responsibilities you’ll take on – and we’ll trust your judgement
  • We all appreciate a relaxed, yet committed work atmosphere
  • In addition to enjoying our work, we all value our spare time and enjoy a flexible schedule

Have we got your attention?


Great, now let us know who you are! Send your short CV and application letter by December 19th. We’d like you to outline your salary expectations and potential starting date in your cover letter.

Please note that the position will be filled as soon as we’ve found the right candidate. We are looking for a candidate matching our requirements, and we will fill the position as soon as we find one. Tell us more about yourself and send us your application right away, here:

Apply now

Eager to hear more about the position or Sympa?

If yes, please contact Mirva on any of these times:

Friday, November 30th between 13:00 and 15:00

Monday, December 3rd between 12:00 and 15:00

Wednesday, December 5th between 12:00 and 14:00 

Apply for this position here!

Mirva Jousala

Mirva Jousala

Service Manager
+358 40 700 8950
[email protected]

About Sympa

Sympa is the fastest growing HR solution provider in the Nordics, currently employing more than 100 people in the Netherlands, Sweden, Denmark, Norway, Switzerland and Finland. Sympa HR is a comprehensive, fully integrated HR system that enables global human resource management and automates HR routines, combining recruitment, human resource management, and personnel development processes. Sympa HR has over 200,000 daily users in more than 600 organisations around the world.

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